The disclosures paint a picture that contradicts the public image of supremely confident digital gurus modernising the British government's many websites, and making them more efficient.
For all its vaunted skills in website design, GDS had a far poorer understanding of what the public actually needed than the relevant government departments did – this, according to GDS' own internal analysis.
The digital disaster was on such a scale that one BBC reporter speculated that the transition might be a sophisticated attempt to cripple the UK, and joked that perhaps the GDS worked for North Korea.
GOV.UK has been savaged by users and critics. It’s far less popular with the public than the collection of government sites that it replaced. And it’s arguably more expensive, too. In this story we’ll focus on the Home Office’s transition of its Visa and Immigration Department – formerly the Border Agency – to GOV.UK early last year, and how the Cabinet Office failed to heed the warning signs detailed in its own report.